Thank you for shopping at PeakTide Solutions. We strive to provide high-quality chemical research compounds and supplies. Please read our refund and return policy carefully.
Due to the nature of our products, we generally do not accept returns. However, exceptions may be made on a case-by-case basis for damaged or defective items. If you believe you have received a damaged or defective product, you must contact us within 7 days of receiving your order at [Your Company Email Address] to request a return authorization.
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will be applied to your original method of payment within [Number] business days.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [Your Company Email Address].
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [Your Company Email Address] and send your item to: [Your Company Address].
Several types of goods are exempt from being returned. These include:
Orders can be cancelled within 24 hours of placement. After 24 hours, orders may have already been processed and shipped, and cancellation may not be possible. To request a cancellation, please contact us at [Your Company Email Address] with your order number.
Due to the nature of chemical research compounds, PeakTide Solutions is not responsible for any misuse or unintended use of our products. All products are sold for research purposes only and are not intended for human or animal consumption.
If you have any questions about our Refund and Return Policy, please contact us at:
PeakTide Solutions
[Your Company Address]
[Your Company Email Address]
